FAQ's

 

We will offer full refund or a new replacement for package that has been damaged during delivery.

Packages that shipped from USA can be returned to local warehouse but customers will have to pay the shipping cost, we will also offer full refund when return product has not been used or damaged.

Some packages may also has customers clearance problems and can not be delivered to the destination because of certain countries policy.

We will try to help you to solve customs clearance problem but not to resend a new package again because it will not arrive either. Please learn about your buyer countries customs policy before.

I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 4-7 days production time for your order to ship out, average shipping times are 15-21 days.
Tracking numbers will be updated 3-5 days after your order has been shipped. If you don't have a tracking number after 7 business please email us at: contact@cottro.com

What if there is an issue?
We offer a 100 % money back guarantee, if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include all a name and order number on the returned parcels.
Please note: If you your package is on the way, you must wait for it to arrive and return it before receiving a refund.

Can I cancel my order?
You are able to cancel your order with no penalty. If less than 2 hours have passed since you purchased the product, you can cancel the order and get a full refund.

I have entered an incorrect address what do I do now?
If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm. Once you double checked if the address given is wrong kindly notify us. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 15-25 business days.